Markham, Ont. – With six golf courses, four professional shops and two spas, Crystal Springs Resort in Hamburg, NJ, wanted to consolidate its inventory processes. The Northeast’s largest four-season golf, spa and culinary destination has relied on the Maestro property management system for over a decade and Yellow Dog Software for retail merchandise inventory management. Today, thanks to a new integration partnership, these two industry-leading hotel solutions operate as one, providing Crystal Springs Resort with a centralized platform for inventory control from retail, professional boutique and from the spa.
“Crystal Springs Resort is an extremely complicated operation with multiple outlets and multi-faceted resort packages,” said Larry Slonaker, Crystal Springs Resort CIO. “It’s a challenge for any PMS or POS system to manage these complexities. But Maestro and Yellow Dog stepped in and found a way to work together – and at a reasonable cost with no training required. Previously, all spa inventory and some retail inventory was handled in Maestro, while all pro shop transactions were handled in Yellow Dog. With the two independent solutions now connected, our business is running as it should, with no workarounds needed. Both companies are extremely responsive to our needs and we are very happy with them.
Yellow Dog currently integrates with over 60 point-of-sale solutions, including InfoGenesis which is currently used by Crystal Springs Resort to manage all food and beverage transactions, and which integrates directly with Maestro PMS. Other POS solutions integrating both Maestro and Yellow Dog include: Aireus, Book4Time, ForeUP, POSitouch, Silverware and Squirrel. Maestro is the first and only PMS partner.
“Through our integration partnership with Maestro, Yellow Dog has enhanced its merchandising capabilities,” said Billy Sevcik, Yellow Dog Sales Guide. “Now we can take menu items from retail, pro shop and spa and integrate pricing and barcodes into Maestro. So when a customer purchases a product, they are now called through Maestro and Yellow Dog receives transaction details to update inventory. Together, we provide hotels and resorts like Crystal Springs with deeper reporting and better merchandising management.
One of the major benefits of the Maestro/Yellow Dog integration partnership is labor savings. By automating restocking reports at retail, golf and spa outlets, it cuts manual ordering and receiving time in half.
“We are thrilled that our new onboarding partnership with Yellow Dog has been so beneficial to Crystal Springs Resort,” said Maestro President Warren Dehan. “In today’s new normal, selecting the best features from the best vendors in the industry is a recipe for success. Maestro’s relationships with integration partners are unmatched. Additionally, they contain much-needed e-commerce to increase revenue streams and reduce labor costs. We look forward to working with other independent hotels and resorts who want to leverage our integration with Yellow Dog to improve inventory controls.
Maestro is the preferred browser-based cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rental condominiums and multi-ownership groups. Maestro’s PCI-certified and EMV-ready enterprise system offers a full web browser (or Windows) version with over 20 built-in modules on a truly unique database, including mobile and contactless apps to support a digitized customer and staff journey, from booking to payment and everything in between. . Maestro’s sophisticated solutions, with a collection of APIs open to hundreds of 3rd party systems, enable operators to increase profitability, drive direct bookings, centralize operations, and engage customers with a personalized experience. For more than 40 years, Maestro’s Diamond Plus Service has provided unparalleled North American live education and support 24/7 to keep hotel groups productive and competitive. Click here for more information about Maestro. Click here for your free PMS buying guide.
About the yellow dog
Yellow Dog Software is a complete back-office inventory system designed for the hospitality industry. Designed to support F&B, retail, and concession inventory workflows, Yellow Dog can support all inventory-related aspects of your business. Our cloud-based inventory and purchasing solution streamlines back-office operations, including purchasing, receiving, item management, reporting, and vendor management. Our partner network includes over 200 integrations. This allows us to focus on being the best in inventory and shopping space for our hospitality customers.
About Crystal Springs
Crystal Springs is the Northeast’s largest four-season resort with golf, spa and cuisine. It is located in the Kittatinny Mountains in northern New Jersey, 70 kilometers from New York. The 2-hotel complex (Grand Cascades Lodge & Minerals Hotel) is known for its culinary program, hosting the internationally acclaimed New Jersey Wine & Food Festival and featuring 10 seasonally inspired restaurants that offer over 130 original menu items local, highlighted by 4 stars Restaurant Latour and its famous wine cellar rewarded by the Grand Award of the Wine Spectator. Other amenities include two full-service luxury day spas; a state-of-the-art mineral sports club; multiple indoor and outdoor pools, including the Biosphere Tropical Pool Complex with lush foliage and natural free-form pools, and six championship-caliber golf courses, including New Jersey’s #1 public course, Ballyowen (Golf Week, Golf Advisor, NJ
Monthly). In addition to serving thousands of hotel guests, Crystal Springs Resort hosts hundreds of weddings, special events and corporate meetings each year. www.TheCrystalSpringsResort.com.
For more information on NORTHWIND-Maestro, visit www.maestropms.com